Privacy Policy | Cashed Casino

Information we may collect

When you use Cashed Casino, we may handle information that identifies you, relates to your account or helps us provide gambling services. The information collected depends on how you interact with the website, which services you use and what checks are required.

Account and contact information

This may include your name, date of birth, residential details, username, password, email address, telephone details and other information provided when you register or update your account. We may also record your preferences, communications with our support team and information connected with responsible gambling settings or requests.

Identity and verification information

To confirm identity, age, eligibility and account ownership, we may request or receive verification information. This can include copies of identification documents, proof of address, information about your source of funds where required, and results from verification or screening checks. We handle these materials with care and only use them for appropriate business, security and compliance purposes.

Payment and transaction information

We may record deposits, withdrawals, wagers, winnings, account balances, payment methods, transaction references and related support activity. Payment providers may process payment details directly. We may receive enough information to confirm and administer a transaction without necessarily receiving the full details of your payment instrument.

Technical, device and cookie information

When you visit the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and referring website. We may also collect information through cookies and similar technologies. This helps us keep the website working, understand usage and support security.

Information from other sources

Where appropriate, we may receive information from payment providers, identity and fraud-prevention services, technology providers, customer support tools or other service providers. We may also use information that is publicly available when this is reasonably necessary for verification, security or compliance.

How we use information

We use personal information for purposes connected with providing, securing and improving Cashed Casino services. We seek to collect and use information that is relevant to the purpose for which it is handled.

To create, operate and administer your player account.
To process deposits, withdrawals, bets, account adjustments and other transactions.
To verify your identity, age, account ownership and eligibility to use the service.
To carry out anti-fraud, anti-money-laundering, security and risk-management checks.
To detect, investigate and prevent suspicious, unlawful or unauthorised activity.
To provide customer support, respond to enquiries and resolve complaints or technical issues.
To communicate with you about your account, transactions, service updates, security matters and important notices.
To understand how the website is used, troubleshoot faults and improve its features, performance and accessibility.
To apply responsible gambling processes and respond to requests relating to safer gambling.
To meet legal, regulatory, accounting, audit, record-keeping and other compliance obligations.
To protect our rights, the rights of players and the security of our systems.

Where we send promotional communications, we will do so in accordance with applicable requirements and your marketing choices. You can withdraw consent to marketing at any time using the available unsubscribe option or by contacting us. Withdrawing marketing consent does not affect essential service messages, such as account, security or transaction communications.

We may use automated tools or checks to help identify fraud, security risks, unusual activity or information requiring review. These tools support our processes and may lead to additional verification or a manual review where appropriate.

Sharing, security and retention

Who may receive information

We may share relevant information with service providers that help us operate the website and provide gambling services. These may include payment and banking providers, identity verification services, fraud-prevention providers, technology and hosting providers, analytics services, customer support platforms and professional advisers. Providers are expected to handle information securely and only for authorised purposes.

Information may also be disclosed where reasonably necessary to comply with legal or regulatory requirements, respond to lawful requests, protect players or the public, investigate suspected wrongdoing, enforce applicable terms, or protect our rights and systems. We do not intend to disclose more information than is reasonably necessary for the relevant purpose.

International processing

Some service providers or systems used to support the website may be located outside Australia. If personal information is handled in another country, appropriate steps are taken to support its protection and to manage the relevant privacy risks. By using the service, you acknowledge that information may be processed through service providers involved in operating an online casino platform.

Security measures

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, authentication and staff or provider procedures. No website, transmission or storage system can be guaranteed to be completely secure, so you should keep your login details confidential and contact support if you believe your account has been compromised.

How long information is kept

We retain personal information for as long as it is reasonably required for the purposes described in this policy, including account administration, dispute handling, security, financial records and compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.

Cookies and your privacy rights

Cookies

Cookies are small files or similar technologies placed on your device when you use a website. Cashed Casino may use cookies to remember settings, keep parts of the website functioning, support login and security features, measure performance and understand how visitors use the service. Some cookies may be provided by service providers supporting website analytics, functionality or security.

You can manage or block cookies through your browser settings. If you disable certain cookies, some website features may not work as intended, and your preferences may not be saved. Browser controls vary, so check the help or privacy section of your browser for instructions.

Your data rights

Depending on the circumstances and applicable privacy requirements, you may have rights to ask what personal information we hold about you, request access to that information, ask us to correct information that is inaccurate or incomplete, request deletion of your data, and withdraw consent to marketing. You may also ask questions about how your information is used or raise a privacy concern.

To exercise these rights, contact support@cashedcasino.win. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before releasing, changing or deleting information. This is a security measure designed to prevent unauthorised requests.

A deletion request may not result in the immediate removal of every record. We may need to retain certain information for legal, security, dispute-resolution, transaction or compliance reasons, including records that must be kept for a period required by law. Where we cannot fulfil a request in full, we will explain the relevant limitation where appropriate.

Updates and questions

We may update this Privacy Policy when our services, practices or legal obligations change. The current version will be made available on the website, and the updated date may be shown where relevant. If a change is significant, we may provide additional notice through an appropriate channel. If you have a privacy question, concern or request, contact support@cashedcasino.win.